4 ms·
> and the problem is solved a couple of days later. If the developer is lucky enough to hit the front page of HN.
by imron 6y ago
> and the problem is solved a couple of days later.
If the developer is lucky enough to hit the front page of HN.
- Spivak 6y agoThis isn't as weird as it seems in this new weird world. The "most official" support channel for Spotify is their Twitter handle while their email form is the secondary option. Letting internet outrage drive the support queue is oddly pragmatic.
- X6S1x6Okd1st 6y agoIt's not pragmatic, its just the bare minimum. It turns out that if you want good support you have to scale your support to the number of users.