This is a good point, and it's something I have often come across with various experts. Some take it to an extreme and assume everyone else is dumb and they're

This is a good point, and it's something I have often come across with various experts. Some take it to an extreme and assume everyone else is dumb and they're the only one who knows what's good for them. I'm not sure what the correct term for this type of thinking is, but I've always disliked it and tried to help people actually empathize with the other side. And yet, people still like to go around saying "people are stupid" etc. If I were to guess, I think the internet has somewhat helped make this worse, because it separates some of the human connection from your everyday interactions. If you can't read someone's emotions on their face, and you're just reading their words on a support ticket, it's very easy to dismiss them as dumb or foolish when in fact it's you who does not understand the problem from their perspective. I guess part of the problem might be that what's obvious to someone who's already encountered that problem may be non-obvious to someone who's entirely new to a particular domain (or product or whatever).