In my experience, it depends what the project is and who is attracted to the github issues. If it's a user-facing project, then people will approach the projec

In my experience, it depends what the project is and who is attracted to the github issues. If it's a user-facing project, then people will approach the project's "github issues" as a company's support line, and feel a bit more entitled. If it's a library or plugin for developers, people generally have more empathy and appreciation towards the maintainers.