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I do think they’re growing the overall pie by increasing total takeout and delivery spend, but restaurant margins were always razor thin, so losing 30% off the
by ryanwaggoner 6y ago
I do think they’re growing the overall pie by increasing total takeout and delivery spend, but restaurant margins were always razor thin, so losing 30% off the top will just drive many restaurants out of business.
I think the long-term here is probably just different, not worse. Many restaurants will go under, but new ones will arise that optimize for this. See the ghost kitchen phenomenon. And hopefully a combination of restaurant and user revolt, the threat of regulation, and competitive pressure from other delivery services will drive fees down to something more reasonable like 10-15%.