4 ms·

Are you sure you received genuine product?

• TheSpiceIsLife 6y ago
  I purchased it from Anaconda here in Australia. Anaconda is owned by Spotlight Retail Group, Australia's largest privately-owned and operated family business. I have no reason to believe Anaconda would intentionally stock counterfeit items. But you do have a valid point.
  • nl 6y ago
    By "faded" do you just mean the colour changed? I'm amazed that happens in two years - it might be worth contacting them about it because it seems extremely unusual (unless you are wore it in the sun for 2 years or washed it particularly often?) The North Face has a pretty generous repair and replacement policy: https://thenorthface.com.au/content/Warranty_Policy.html https://thenorthface.com.au/content/Warranty_Policy.html. Perhaps not quite as good as the Patagonia warranty (https://www.patagonia.com.au/pages/ironclad-guarantee https://www.patagonia.com.au/pages/ironclad-guarantee) but still good.
    • TheSpiceIsLife 6y ago
      I meant to type “failed”, but must have been having a stroke while I typed the previous comment.
      • nl 6y ago
        In that case they'd 100% fix or replace it.