In retrospect, saw it coming. When this COVID chaos first started, I ordered a pressure cooker for in-store pickup at the JCPenney near where I live, anticipat

In retrospect, saw it coming. When this COVID chaos first started, I ordered a pressure cooker for in-store pickup at the JCPenney near where I live, anticipating having to cook more often. They charged my credit card and sent me an email the item is ready to pickup. When I got to the store an hour later I found that it was shut down by local police two days ago (!!). Trying to get a refund from them was an impossible task - customer service agent say only the store can issue refund, despite the store being closed. I filed a chargeback, and JCPenney decided to contest it, claiming "The item is ready. The customer just need to pick it up after the coronavirus pandemic" and my CC issuer, Citi, somehow sided with them and denied my chargeback. Their customer service finally gave me my money back after a month and a half. The takeaway from the story? Either JCPenney is so short on cash that they have to take such desperate measure, or their IT system is so antiquated that is cannot handle a simple refund, or both. Either way it reflects poorly on the company, and I certainly won't miss them if they don't survive this.