I almost want to start a customer service pledge that says "We won't do anything special based on social media unless it retroactively takes into account other

I almost want to start a customer service pledge that says "We won't do anything special based on social media unless it retroactively takes into account other customers, and involves process changes that would resolve the problem in the future." Then at least they would be internally consistent about things like this. Too many Google products have "support by public outrage".