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Here's another example of dark patterns: "Grubhub is still charging some restaurants phone fees, even if you call directly" https://www.sfgate.com/food/article
by 205guy 6y ago
Here's another example of dark patterns: "Grubhub is still charging some restaurants phone fees, even if you call directly"
https://www.sfgate.com/food/article/Grubhub-is-still-charging-restaurants-phone-fees-15273491.php https://www.sfgate.com/food/article/Grubhub-is-still-chargin...
Relevant excerpt: "Grubhub generates a phone number for each restaurant on its platform, which redirects you to the restaurant's own phone line when you call it. However, they are able to charge a fee for that redirection. In some cases, Grubhub collects a fee even when a call does not result in an order."
"Grubhub phone numbers often appear higher in Google search results than the restaurant's own line, which can lead even customers who don't use the app to dial the redirect."