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Wow, they used the "complaining online and getting enough upvotes" support channel. It should not reflect well on companies when they fix things that come to th
by juped 6y ago
Wow, they used the "complaining online and getting enough upvotes" support channel. It should not reflect well on companies when they fix things that come to their attention this way.
- jaggederest 6y agoI almost want to start a customer service pledge that says "We won't do anything special based on social media unless it retroactively takes into account other customers, and involves process changes that would resolve the problem in the future." Then at least they would be internally consistent about things like this. Too many Google products have "support by public outrage".
- Illniyar 6y agoThat's really the only support channel google has. All the other channels are honeypots for people without connections or followings.