I definitely could have handled the designer better, but what happened was that she as a consultant was put on two different projects at the same time, 50% time

I definitely could have handled the designer better, but what happened was that she as a consultant was put on two different projects at the same time, 50% time was to be allocated for each... Let's just say she cut some corners at our. At the time I gave her the benefit of the doubt, maybe she just didn't have talent? Who am I to say what looks great or not, I can't even draw a stick figure. Couple that with that I was the technical project manager and we had another non-tech project manager so she fell through the cracks so to speak. But hindsight is 20/20. My last Sony would take around half a minute from power-saving mode to allowing me to use the remote. A popup box would come up telling me to wait if I tried, the thing is that I just wanted to switch channel and drop the remote, but instead I'd take the remote and click on the "On"-button, drop it and look at my phone and try to count to 30 sec in my head (there was no indication on when I was allowed to use it, you just had to know by experience) before I take the remote again and click on the channel switch button, and then wait for the UI to popup... Samsung recently tweeted that users should check their TV with their antivirus software from time to time by going into a menu... It's just those small annoyances that grows over time that no reviewer is going to catch, because it's never an annoyance the first time you use it.