Wait, what? > It didn't matter [...] what tickets I closed, only whether I fixed that bug that was bothering that one big customer That's what "closing the ti

Wait, what? > It didn't matter [...] what tickets I closed, only whether I fixed that bug that was bothering that one big customer That's what "closing the ticket" means, right? You close the ticket when the bug is fixed. This is what matters. The deployments are much more roundabout metric -- maybe you fix 5 bugs with one deployment, or maybe your bugfix is big, so you had to deploy schema change first. Only JIRA tickets (of the right type/severity of course) show the business impact.