5 ms·
Ugh. IBM bought SoftLayer and have been slowly destroying it with bureaucracy since then. I had a support agent tell me the other day "all servers become unstab
by Operyl 6y ago
Ugh. IBM bought SoftLayer and have been slowly destroying it with bureaucracy since then. I had a support agent tell me the other day "all servers become unstable after 90 days." I miss the old support team :(. These days it's a lot of "what the hell did the hypervisor do to my VM this time".
- indymike 6y agoTrue story. I just realized I've had an AWS EC2 tiny instance up since 2016. It has been unstable, never.
- leetrout 6y agoMy DigitalOcean droplet is over 750 days now. I'm very happy and proud of what they offer for budget conscious users.
- amscanne 6y agoI was under the impression that AWS needs to do mandatory guest power cycles in order to update underlying infrastructure (e.g. to mitigate Meltdown, Spectre, L1TF, MDS, etc.). Is that not the case? Has the instance actually been up since 2016?
- dexterdog 6y agoI had a Windows Server 2008R2 instance running SQL 2008 for over 10 years from 2008-2018 that I only rebooted myself a handful of times. It had ephemeral disks because that's all there was when it was launched so the hardware never changed. There was an unexpected reboot once in 10 years. In 2008 people told me I was crazy to run SQL let alone Windows in AWS. I never had a complaint. I eventually switched to RDS to save some money. I have another 2008R2 server running IIS that was launched at the same time and is still in service on the same hardware.
- bretpiatt 6y agoI don't have inside knowledge on AWS but I do know OpenStack (open source cloud infrastructure project) and it's had the ability to live migrate guest VMs for years so I'd be shocked if AWS can't move VMs and cycle hosts to swap failing hardware or apply firmware / ring 0 hypervisor updates.
- amscanne 6y agoThis is an infamous gap, and AWS has had to reboot customer instances in the past: https://www.quora.com/Why-cant-Amazon-AWS-migrate-a-live-instance-to-new-hardware-when-theres-a-hardware-problem https://www.quora.com/Why-cant-Amazon-AWS-migrate-a-live-ins... The question is whether something has changed.
- brian_cunnie 6y agoOn at least two occasions I was forced to recreate an instance on AWS. They send out an email similar to this: > We have important news about your account (AWS Account ID: 288053528466). EC2 has detected degradation of the underlying hardware hosting your Amazon EC2 instance (instance-ID: i-0480b1eb4617c84f3) in the us-east-1 region. Due to this degradation, your instance could already be unreachable. After 2016-08-16 01:00 UTC your instance, which has an EBS volume as the root device, will be stopped.
- MaxBarraclough 6y agoCould live-migration prevent that happening today? Depends on the nature of the degradation I imagine.
- roomey 6y agoThat's where VMware on aws comes in ;) you get vmotion, so no downtime due to planned maintenance
- MaxBarraclough 6y agoI was thinking of live migration performed by AWS. Are there situations where running your own VMware could help, beyond what AWS can do themselves? If there's a sudden outage, neither helps, as the instance disappears. If there's a minor issue, either should be possible.
- jlgaddis 6y agoWell, if your instance is important enough, there's vSphere Fault Tolerance [0]: > You can use vSphere Fault Tolerance (FT) for most mission critical virtual machines. FT provides continuous availability for such a virtual machine by creating and maintaining another VM that is identical and continuously available to replace it in the event of a failover situation. > The protected virtual machine is called the Primary VM. The duplicate virtual machine, the Secondary VM, is created and runs on another host. The primary VM is continuously replicated to the secondary VM so that the secondary VM can take over at any point, thereby providing Fault Tolerant protection. > ... --- [0]: https://docs.vmware.com/en/VMware-vSphere/6.7/com.vmware.vsphere.avail.doc/GUID-623812E6-D253-4FBC-B3E1-6FBFDF82ED21.html https://docs.vmware.com/en/VMware-vSphere/6.7/com.vmware.vsp...
- manigandham 6y agoGCP wins on the longest uptimes because of their superior Live Migration feature. I've never had a host failure or update issue yet in 5 years.
- jwandborg 6y agoI had a kernel panic once on GCP that I attribute to a live migration. Panic was something along the lines of sched: Unexpected reschedule of offline CPU#1!
- latch 6y agoIBM's purchase of Softlayer has to be one of the biggest contributors to AWS's success. Softlayer clearly needed a change of direction / leadership, and I guess we'll never know, but i feel they (via IBM) took a left turn when they should have gone right. Instead of trying to become cloud, they should have doubled-down on baremetal. What they _really_ needed was a pricing page that didn't force you to go through sales and reflected the price that you'd eventually get (50% less than what they advertised).
- evancox100 6y agoWouldn’t a low-touch sales process be antithetical to the way IBM operates? They are all about high $, high margin, highly customized systems with big support contracts. I suspect anything self-service would be viewed with suspicion/derision internally
- patwolf 6y agoI met a SoftLayer employee soon after the acquisition at an IBM conference. He complained that previously getting new hardware wasn't a problem. Once IBM took over they had to go through IBM's bureaucratic procurement processes which took much longer. That inevitably led to scaling and stability issues.
- closeparen 6y agoAre there any SoftLayer-like bare metal providers remaining? Lots in Europe, but in the US?