4 ms·
As other people have specified in this thread, the underlying problem is Goodhart's Law, i.e. these performance tracking systems break down when pressure is app
by mpoteat 6y ago
As other people have specified in this thread, the underlying problem is Goodhart's Law, i.e. these performance tracking systems break down when pressure is applied to them.
- jacques_chester 6y agoThere's a difference between "measurement will fail when there is poor management" and "measurement will always fail". But having said that, a leaderboard seems like a handing out poor management tokens.
- choward 6y agoI don't understand your point. It's not the measurement itself that is the failure. It's making that measurement a goal that's the problem. The real metric that matters for any company is profit. Anything else is just an arbitrary measurement that is believed to help achieve that goal. The metric of profit is also gamed which is why a lot of people and companies do shady things.