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I like to think Steve Jobs where focused on minimising personal annoyances instead of being data driven with focus on money, camera resolution, media views, or

I like to think Steve Jobs where focused on minimising personal annoyances instead of being data driven with focus on money, camera resolution, media views, or whatever else. I remember that "It just works" was never an official slogan (and they've had tons of them) but something their customers came up with that stuck. I struggle with the fingerprint reader on my 2019 Samsung-mobile every day and I'm quite sure Samsung CEO aren't using their own products before release. So yeah, I miss him also. PS. I was a manager once and had a designer that I should have fired, but didn't have the heart to do so. I think it takes a special kind of person that doesn't have too much empathy to succeed in changing the world as a CEO, so I'm not sure I'd liked to work directly under him, but I can still admire him. :) PPS. The current "It just works" is my LG-TV with WebOS, way less annoyances than Samsung and Sony.

ksec 6y ago
Yes, Yes, Yes. Agree on every point. Especially on the It just work. I was once a product manager as well. It isn't as simple as the internet said about telling designer and sales to do the job. You will have to sell them the vision. And that is hard on its own. And I have similar experience with empathy as well. Firing is hard and cold. Being able to rally insanely great talent around him is a skillset so rare that there aren't many in any industry. On the subject of TV, what are your annoyances with Samsung and Sony, just out of a matter of interest.
- danielscrubs 6y ago
  I definitely could have handled the designer better, but what happened was that she as a consultant was put on two different projects at the same time, 50% time was to be allocated for each... Let's just say she cut some corners at our. At the time I gave her the benefit of the doubt, maybe she just didn't have talent? Who am I to say what looks great or not, I can't even draw a stick figure. Couple that with that I was the technical project manager and we had another non-tech project manager so she fell through the cracks so to speak. But hindsight is 20/20. My last Sony would take around half a minute from power-saving mode to allowing me to use the remote. A popup box would come up telling me to wait if I tried, the thing is that I just wanted to switch channel and drop the remote, but instead I'd take the remote and click on the "On"-button, drop it and look at my phone and try to count to 30 sec in my head (there was no indication on when I was allowed to use it, you just had to know by experience) before I take the remote again and click on the channel switch button, and then wait for the UI to popup... Samsung recently tweeted that users should check their TV with their antivirus software from time to time by going into a menu... It's just those small annoyances that grows over time that no reviewer is going to catch, because it's never an annoyance the first time you use it.

ksec 6y ago

Yes, Yes, Yes. Agree on every point. Especially on the It just work. I was once a product manager as well. It isn't as simple as the internet said about telling designer and sales to do the job. You will have to sell them the vision. And that is hard on its own. And I have similar experience with empathy as well. Firing is hard and cold. Being able to rally insanely great talent around him is a skillset so rare that there aren't many in any industry. On the subject of TV, what are your annoyances with Samsung and Sony, just out of a matter of interest.

danielscrubs 6y ago
I definitely could have handled the designer better, but what happened was that she as a consultant was put on two different projects at the same time, 50% time was to be allocated for each... Let's just say she cut some corners at our. At the time I gave her the benefit of the doubt, maybe she just didn't have talent? Who am I to say what looks great or not, I can't even draw a stick figure. Couple that with that I was the technical project manager and we had another non-tech project manager so she fell through the cracks so to speak. But hindsight is 20/20. My last Sony would take around half a minute from power-saving mode to allowing me to use the remote. A popup box would come up telling me to wait if I tried, the thing is that I just wanted to switch channel and drop the remote, but instead I'd take the remote and click on the "On"-button, drop it and look at my phone and try to count to 30 sec in my head (there was no indication on when I was allowed to use it, you just had to know by experience) before I take the remote again and click on the channel switch button, and then wait for the UI to popup... Samsung recently tweeted that users should check their TV with their antivirus software from time to time by going into a menu... It's just those small annoyances that grows over time that no reviewer is going to catch, because it's never an annoyance the first time you use it.