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It's so difficult to imagine a) getting ahold of someone at Google who can actually help you, and b) having some sense of assurance that they will actually help

It's so difficult to imagine a) getting ahold of someone at Google who can actually help you, and b) having some sense of assurance that they will actually help you. "Google deleted my X" posts always rise to the top on HN because they elicit a strong emotional response from developers. I think it's worthwhile to reflect on why that happens. For me, it's because I absolutely despise seeing an algorithm have control over an individual's livelihood. This may be part of the Google mythos? Or it may simply be that they make their real money selling ads, and allocate support resources accordingly.

pdonis 6y ago
> This may be part of the Google mythos? They officially dropped the "don't be evil" motto some time ago, so yes. > they make their real money selling ads, and allocate support resources accordingly Of course. Every company allocates support resources the same way: to their paying customers.
tornato7 6y ago
YouTube content creators can relate too. Lots of videos about YouTubers getting randomly demonetized or removed from search results for no reason.
C4stor 6y ago
I can confirm that the support on for example displayvideo360 (one of google ad products) is absolutely stellar even for very low revenue players. Meaning live chat with well trained support persons, and quick escalation if needed. Resolution rate : 100% within a couple day in our case.
saurik 6y ago
I don't understand how people work for these companies as developers and implement these policies and systems and aren't just as angry about it and don't stand up to their supervisors over it: if frankly makes me have a really low opinion of people who work for Google, Apple, etc. :/.
- luckylion 6y ago
  They get a few hundred thousand dollars a year to do it. If you're working for a global surveillance ad tech company, you're obviously not there for the good things they do, you want the money. And they give them the money.
- kuschku 6y ago
  The interview process is made intentionally annoying so people self-select towards only obeying marionettes actually applying for the job. As result, you get a whole company of yes-men who have no spine.

pdonis 6y ago

> This may be part of the Google mythos? They officially dropped the "don't be evil" motto some time ago, so yes. > they make their real money selling ads, and allocate support resources accordingly Of course. Every company allocates support resources the same way: to their paying customers.

tornato7 6y ago

YouTube content creators can relate too. Lots of videos about YouTubers getting randomly demonetized or removed from search results for no reason.

C4stor 6y ago

I can confirm that the support on for example displayvideo360 (one of google ad products) is absolutely stellar even for very low revenue players. Meaning live chat with well trained support persons, and quick escalation if needed. Resolution rate : 100% within a couple day in our case.

saurik 6y ago

I don't understand how people work for these companies as developers and implement these policies and systems and aren't just as angry about it and don't stand up to their supervisors over it: if frankly makes me have a really low opinion of people who work for Google, Apple, etc. :/.

luckylion 6y ago
They get a few hundred thousand dollars a year to do it. If you're working for a global surveillance ad tech company, you're obviously not there for the good things they do, you want the money. And they give them the money.
kuschku 6y ago
The interview process is made intentionally annoying so people self-select towards only obeying marionettes actually applying for the job. As result, you get a whole company of yes-men who have no spine.