I actually have the opposite experience - if my delivery goes wrong on an app there is nothing I can do. If my local restaurant fucks up I call them and get it

I actually have the opposite experience - if my delivery goes wrong on an app there is nothing I can do. If my local restaurant fucks up I call them and get it sorted. Oh and 'delivery between 8:30-8:35... 8:35-8:40..8:40-8:45...8:45-8:50.... Like jesus, these companies hire *thousandss of software engineers and AI experts and this is what you get? I know the restaurant is more than 10 minutes away and you're telling me my delivery will be here in 3?