"Incident" could mean several things. Outages mean down, badly, and require RFOs. In my experience working at an ISP we only did any sort of "blame-game" if c

"Incident" could mean several things. Outages mean down, badly, and require RFOs. In my experience working at an ISP we only did any sort of "blame-game" if customers demanded an RFO. We still did post-mortems but usually in a more gentle, roundtable way.