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We spend a quite a bit on Google Ads yet they seem to refuse devoting even a few minutes of a knowledgable support staff’s time to our account—even when we’re t

We spend a quite a bit on Google Ads yet they seem to refuse devoting even a few minutes of a knowledgable support staff’s time to our account—even when we’re trying to figure out how to give them more money. For 1-2 years our product shopping ads never displayed and we couldn’t get anyone to tell us why. One day, it just started working by itself (perhaps some engineer pushed a fix). Contrast this with their sales strategy of aggressively making a human call me every quarter to try to up my budgets. I’m not sure why they are so against helping people succeed with their products... It’s like they are allergic to manual human processes (unless it’s sales).

x86_64Ubuntu 6y ago
I was using Google Ads for a pet project of mine. I lost the password to one account, and then decided to set up another. Using the same CC (which is also my personal CC) on both accounts triggered something and they killed my account. I explained what happened, and told them to check the first account access patterns as they had abruptly stopped due to the loss of the password. They didn't care in the least.
PopeDotNinja 6y ago
Have you tried telling the salesperson?
- chrischen 6y ago
  Yes I in fact did. One of the only reasons I took the call. He said he would check internally. Nothing came of that. Technically they weren't sales but were doing a free account review (but purely focused on how to increase my spend).