3 ms·
I tried instacart for the first time this year because of the stay at home order and while we've had a couple good orders for the most part it has been a frustr
by roland35 6y ago
I tried instacart for the first time this year because of the stay at home order and while we've had a couple good orders for the most part it has been a frustrating experience and we will change over to a different grocery store which offers their own app and pick up instead of delivery.
A few problems with instacart and other deliveries for me:
- uncertain delivery times. Even when the shopper marks the order as completed it can take up to an hour to get to my door. It seems they bundle orders but this isn't clear and makes me worry about cold or hot food
- inaccurate orders. I have gotten 3 extra ranch dressings which I have never ordered!
- constant changes to orders due to items being out of stock. Not instacarts fault but it is still a bad user experience
- I am tempted to leave a poor review of a shopper but then I think they know where I live! Less than ideal.
Overall I would rather interface directly with the stores and restaurants. There are just too many things which can't be generalized across a platform. New restaurant discovery isn't something I need either.