4 ms·

I am not sure what other people's experiences have been, but of the six food deliveries I've attempted via major food delivery apps, two were cancelled by the r

I am not sure what other people's experiences have been, but of the six food deliveries I've attempted via major food delivery apps, two were cancelled by the restaurant (ordered after 8pm, but before 10pm) and two did not go through because there were no drivers available (middle of day). I am in an urban area here in the bay area which normally has lots of uber drivers so I'm not sure what is going on. Perhaps I am an outlier. Of the few places in my neighborhood still open for to go, the line is so long that if you order in advance my food is cold before I can pick it up. We largely aren't ordering food at this point and just cooking at home. I did order a pizza the other day and it was really good and delivered on time piping hot, but it was a time of low demand.

savagepandabear 6y ago
Yea, stopped using food delivery apps for this exact reason. As a New Yorker, https://www.eatnyc.org/ https://www.eatnyc.org/ has been pretty useful for finding what local restaurants are still reliably open for pickup and delivery. They also don't take any commission from restaurants, so I think my goto restaurants actually prefer me using it.
superimposition 6y ago
I've had similar issues. Tried delivery services for first time recently through Chipotle with ETA of 15-20min. Doordash was fulfilling the order, which showed up after 1 hr. By the way, the Chipotle was 3 min drive from my place. Since then I've been picking food myself.
turtlebits 6y ago
I've ordered at least 10 times through the Chipotle app (delivered via DoorDash) and never had problems. I was very surprised to get the food in under <20 minutes. A few times the estimate was off and from the status/tracking page, it looked like the driver was making another delivery before mine, but that didn't delay my order more than 10 minutes or so.
WORLD_ENDS_SOON 6y ago
Not sure how all the services work, but I believe the drivers are given delivery job offers where they see information about the delivery location and payout estimate, and they're able to accept / reject jobs based on this info. Therefore it's not necessarily that there weren't drivers available just that the drivers chose different jobs. It might be that you're in an area that isn't particularly profitable for deliveries (homes or restaurants too spread out). I believe you can also tip more / tip upfront to make it more likely that drivers accept the job. Although these services present tipping as an optional gratuity, if you don't tip up front it could lead to your job sitting in the queue forever since it's not as appealing to drivers as other available delivery jobs with included tips.
- greenshackle2 6y ago
  On Uber Eats you can change the tip up to one hour after delivery, so if they decide based on tip amount, that is vulnerable to bait-and-switch.
fernandotakai 6y ago
maybe i'm the outlier but i've been using three different delivery food services and i never had a major delivery issue. but, at the same time, i live in a huge city (12mi people) and i live downtown.

savagepandabear 6y ago

Yea, stopped using food delivery apps for this exact reason. As a New Yorker, https://www.eatnyc.org/ https://www.eatnyc.org/ has been pretty useful for finding what local restaurants are still reliably open for pickup and delivery. They also don't take any commission from restaurants, so I think my goto restaurants actually prefer me using it.

superimposition 6y ago

I've had similar issues. Tried delivery services for first time recently through Chipotle with ETA of 15-20min. Doordash was fulfilling the order, which showed up after 1 hr. By the way, the Chipotle was 3 min drive from my place. Since then I've been picking food myself.

turtlebits 6y ago

I've ordered at least 10 times through the Chipotle app (delivered via DoorDash) and never had problems. I was very surprised to get the food in under <20 minutes. A few times the estimate was off and from the status/tracking page, it looked like the driver was making another delivery before mine, but that didn't delay my order more than 10 minutes or so.

WORLD_ENDS_SOON 6y ago

Not sure how all the services work, but I believe the drivers are given delivery job offers where they see information about the delivery location and payout estimate, and they're able to accept / reject jobs based on this info. Therefore it's not necessarily that there weren't drivers available just that the drivers chose different jobs. It might be that you're in an area that isn't particularly profitable for deliveries (homes or restaurants too spread out). I believe you can also tip more / tip upfront to make it more likely that drivers accept the job. Although these services present tipping as an optional gratuity, if you don't tip up front it could lead to your job sitting in the queue forever since it's not as appealing to drivers as other available delivery jobs with included tips.

greenshackle2 6y ago
On Uber Eats you can change the tip up to one hour after delivery, so if they decide based on tip amount, that is vulnerable to bait-and-switch.

fernandotakai 6y ago

maybe i'm the outlier but i've been using three different delivery food services and i never had a major delivery issue. but, at the same time, i live in a huge city (12mi people) and i live downtown.