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I'm so sick of Gitlab support spam in every thread that mentions any issue, making it so that critical conversations are interrupted with self serving pitches!

I'm so sick of Gitlab support spam in every thread that mentions any issue, making it so that critical conversations are interrupted with self serving pitches! >I once saw Gitlab do this thing. >Hey, Bob from Gitlab thing here. We are really trying to make thing great for our customers . Our next release of thing will do foo which we hope will fix this. Here is a link to a marketing post comparing us to GitHub. Hope that helps. Please don't mention us in a comment, or I have to do this. It hurts to live.

babygetoboy 6y ago
Hey, Jimmy here, vending machine manager at GitLab. I'm sorry that our posts here are concerning. I'm going to run this one right up the ladder for you. Thank you so much for your concern and sorry about your experience with GitLab!
dominotw 6y ago
Their CEO is the worst offender. Shows up on every gitlab thread with these generic/uninteresting comments.
- airlines55 6y ago
  The thing is - I get it. I thi k it's cool when people show up to talk about their product or code that is mentioned on a forum. It's endearing. But when it's systematized by a large corporation, it's no longer so.
dgritsko 6y ago
It is hilarious to me that this comment is at the top, the rest of the thread is rife with comments from GitLab staff.
derrick_jensen 6y ago
I've noticed a similar thing with Stripe
michelb 6y ago
Would you rather have say, Google’s style of replying on issues with deafening silence? I see your point though. I think it’s better this way. A company can be helpful or shoot themselves in the foot while they figure out to communicate. Too much salesy self-serving talk means they don’t take you seriously so why should you return the favor? Now you can find out easily.
snowwrestler 6y ago
I feel the same way when grumpy customers spam posts about interesting topics with their complaints. Can we all agree to just talk about the interesting thing that was posted, and skip the one-off customer stuff? (I predict: no.)

babygetoboy 6y ago

Hey, Jimmy here, vending machine manager at GitLab. I'm sorry that our posts here are concerning. I'm going to run this one right up the ladder for you. Thank you so much for your concern and sorry about your experience with GitLab!

dominotw 6y ago

Their CEO is the worst offender. Shows up on every gitlab thread with these generic/uninteresting comments.

airlines55 6y ago
The thing is - I get it. I thi k it's cool when people show up to talk about their product or code that is mentioned on a forum. It's endearing. But when it's systematized by a large corporation, it's no longer so.

dgritsko 6y ago

It is hilarious to me that this comment is at the top, the rest of the thread is rife with comments from GitLab staff.

derrick_jensen 6y ago

I've noticed a similar thing with Stripe

michelb 6y ago

Would you rather have say, Google’s style of replying on issues with deafening silence? I see your point though. I think it’s better this way. A company can be helpful or shoot themselves in the foot while they figure out to communicate. Too much salesy self-serving talk means they don’t take you seriously so why should you return the favor? Now you can find out easily.

snowwrestler 6y ago

I feel the same way when grumpy customers spam posts about interesting topics with their complaints. Can we all agree to just talk about the interesting thing that was posted, and skip the one-off customer stuff? (I predict: no.)