2 ms·
Majority of people simply do not understand. When people are not in front of you, people are much faster to complain and dislike. Thus when this guy sold a su
by JAlexoid 6y ago
Majority of people simply do not understand.
When people are not in front of you, people are much faster to complain and dislike.
Thus when this guy sold a sub-optimal pizza in his shop to a person in a hurry, they would rather have the food and not start a verbal fight. But when they are physically removed - they are free to look at the quality and make a complaint.
PS: Customers aren't paying for your mistakes, your profits suffer. I just recently sold off a bunch of excess sports masks(it's faster to order a bulk package from a Chinese manufacturer, than buy one). I sold them off on eBay at cost and people bitched to me about the fact that the postman didn't come on time... while not paying for expedited delivery. In the end I lost $10.
- analog31 6y agoIndeed, I get what you're saying, and maybe it's just a way of looking at things, but if you don't at least roughly figure the average cost of your mistakes into the price that you charge, eventually you'll go out of business. A mistake on any single order might still be a loss, but you make it up with a hopefully larger number of successful sales. For instance, the widget that I make, I screw up a small number of them during production, and I consider that to be part of my cost-of-goods. The rare customer with a complaint gets a full refund. My overall profit more than covers the occasional mistake. Some other things that the big retailers do is simply not to sell goods that are open to dispute. Home Depot would look at making a pizza by hand from scratch at a retail location and delivering it to your door, as some kind of crazy.