3 ms·
My bet is that is has the opposite effect. It will overload the customer because it's antithetical to the experience the service will provide. People use these
by malandrew 6y ago
My bet is that is has the opposite effect. It will overload the customer because it's antithetical to the experience the service will provide. People use these services because they want something quick and easy. Instead they are being given more information than they will know what to do with. The smart way for platforms to handle this will be to provide too much detail in a way that it's incomparable to the competition when broken out so things get to the point where people collapse the details and just look at the total because the details just add confusion, not transparency.
End of the day, if you want delivery, what matters is which company, A or B, provides a delivery service that is faster, cheaper and better.