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Why is salesforce the center of attention?

by durpkingOP 6y ago

juped 6y ago
Because this is the Business Operations tech stack.
- sytse 6y ago
  Correct! If someone is more interested in what GitLab itself consists of please see https://docs.gitlab.com/ee/development/architecture.html#component-diagram https://docs.gitlab.com/ee/development/architecture.html#com...
  - lazyjones 6y ago
    The diagrams are nice, but it would be so much better if the nodes were linked to documentation.
    - sytse 6y ago
      I agree. BTW I’m not sure that mermaid allows you to link items in a diagram to the docs.
threeseed 6y ago
Because it is the source of truth for all of your customers both current and future. And surely customers should be the centre of everyone's business.
- swah 6y ago
  Like OP, I'd love to understand better what Salesforce does (so well, it seems). Its a bit hard to imagine, just like SAP software (for me), since all your experience is on industries far from that world.
  - edumucelli 6y ago
    In their documentation Gitlab explains the usage they have of Salesforce, you may get a non-Gitlab specific view of it, for example: https://about.gitlab.com/handbook/customer-success/using-salesforce-within-customer-success/ https://about.gitlab.com/handbook/customer-success/using-sal...
echelon 6y ago
How much money do you wager that Salesforce license costs? I know there's the whole build-vs-buy debate, but with the cost of Salesforce, might it not be better to just stick everything in a database and throw a MySQL WYSIWYG tool like phpmyadmin in front in order to let non-engineers see the schema and build forms? I suppose if you're earning money hand over fist (or keep getting VC funds) then the cost of your Salesforce license doesn't matter. But I bet that hurts. And unlike a lot of the other software in use, Salesforce comes with steep lock-in.
- dtech 6y ago
  You severely, severely, underestimate the complexity and business value of a CRM
  - masonhensley 6y ago
    Been there, done that. Agree with dtech. You also get to a point in hiring where the field of sales/ops people judge you & your maturity based on whether you use a commercial tool like Salesforce/HubSpot vs build your own. Can you imagine joining a tech org and they have a half baked phpadmin wysiwyg as a standin for github + code reviews? While yes, you could calculate out how much the subscription is vs development time to build a simple CRM, the maintenance & mental overload is righteously terrible. Better to spend that effort integrating your foos to your bars than building a sales crm.
Bellamy 6y ago
I was thinking the same. Nice vendor lock-in... I would love to know how much that costs yearly.

Why is salesforce the center of attention?

juped 6y ago

Because this is the Business Operations tech stack.

sytse 6y ago
Correct! If someone is more interested in what GitLab itself consists of please see https://docs.gitlab.com/ee/development/architecture.html#component-diagram https://docs.gitlab.com/ee/development/architecture.html#com...
- lazyjones 6y ago
  The diagrams are nice, but it would be so much better if the nodes were linked to documentation.
  - sytse 6y ago
    I agree. BTW I’m not sure that mermaid allows you to link items in a diagram to the docs.

threeseed 6y ago

Because it is the source of truth for all of your customers both current and future. And surely customers should be the centre of everyone's business.

swah 6y ago
Like OP, I'd love to understand better what Salesforce does (so well, it seems). Its a bit hard to imagine, just like SAP software (for me), since all your experience is on industries far from that world.
- edumucelli 6y ago
  In their documentation Gitlab explains the usage they have of Salesforce, you may get a non-Gitlab specific view of it, for example: https://about.gitlab.com/handbook/customer-success/using-salesforce-within-customer-success/ https://about.gitlab.com/handbook/customer-success/using-sal...

echelon 6y ago

How much money do you wager that Salesforce license costs? I know there's the whole build-vs-buy debate, but with the cost of Salesforce, might it not be better to just stick everything in a database and throw a MySQL WYSIWYG tool like phpmyadmin in front in order to let non-engineers see the schema and build forms? I suppose if you're earning money hand over fist (or keep getting VC funds) then the cost of your Salesforce license doesn't matter. But I bet that hurts. And unlike a lot of the other software in use, Salesforce comes with steep lock-in.

dtech 6y ago
You severely, severely, underestimate the complexity and business value of a CRM
- masonhensley 6y ago
  Been there, done that. Agree with dtech. You also get to a point in hiring where the field of sales/ops people judge you & your maturity based on whether you use a commercial tool like Salesforce/HubSpot vs build your own. Can you imagine joining a tech org and they have a half baked phpadmin wysiwyg as a standin for github + code reviews? While yes, you could calculate out how much the subscription is vs development time to build a simple CRM, the maintenance & mental overload is righteously terrible. Better to spend that effort integrating your foos to your bars than building a sales crm.

Bellamy 6y ago

I was thinking the same. Nice vendor lock-in... I would love to know how much that costs yearly.