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Perhaps an "outage" label causes the incident to trigger a more widely attended post-mortem meeting and so they are careful not to over-use it.
by birdyrooster 6y ago
Perhaps an "outage" label causes the incident to trigger a more widely attended post-mortem meeting and so they are careful not to over-use it.
- blaser-waffle 6y ago"Incident" could mean several things. Outages mean down, badly, and require RFOs. In my experience working at an ISP we only did any sort of "blame-game" if customers demanded an RFO. We still did post-mortems but usually in a more gentle, roundtable way.