My personal anecdote is that I was a Skype user, had the desktop and phone app, had an account with maybe $20 in credit for the occasional call to a POTS number

My personal anecdote is that I was a Skype user, had the desktop and phone app, had an account with maybe $20 in credit for the occasional call to a POTS number. Then Microsoft bought it, I had trouble logging in, used my "Live.com" account, had trouble logging in again, created a new account but no longer had my contact list, and eventually just found something else to use to call or video chat with relatives. If MSFT had just left everything alone I'd still be using skype regularly.