> I've seen some documentation come out of more scientific-oriented technical industries (think 'Theory of Operation' texts accompanying old lab instruments) th

> I've seen some documentation come out of more scientific-oriented technical industries (think 'Theory of Operation' texts accompanying old lab instruments) that are just wonderful. I often use documentation as a gauge for how engaged a company is in making sure their product works in a way that makes sense. I've dropped part manufacturers before because they handed me documentation during evaluation that doesn't make any sense. Like the words are all on the page and someone obviously spent time writing the documentation but they don't make sense, like nobody actually read it. My bottom line there is that I'm not going to waste my time emailing you every time I need to solve a new problem with your product. I pride myself on being able to respond to questions about how our product works and I refuse to become the middleman between our end customer and your sales engineer. The first product I dropped for this was a thermal printer. After reading the documentation 3 times front to back I could not figure out what command to send the thing to make it issue a printout. I had to email the manufacturer for an explanation of the most important thing a printer can do.