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I hope they keep GrubHub and Uber Eats separate, because UE has way stingier customers than GrubHub, in my experience. Something about the Uber brand seems to b

I hope they keep GrubHub and Uber Eats separate, because UE has way stingier customers than GrubHub, in my experience. Something about the Uber brand seems to bring about all the no-tip Taco Bell orders from across town. Uber is also more likely to play psychological game with its drivers. It's been a while since I drove for these services, but I remember GrubHub being pretty straight forward with how much you are getting paid. I think Uber hid the tip amount until you picked up the food. I imagine their driver support would be abysmal.

dehrmann 7y ago
Interesting question. The backends will definitely be merged, but on the ordering side? Maybe it still makes sense to maintain separate brands. Expedia kept Orbitz up.
- ravenstine 7y ago
  That would be smart of them because I know I'm not the only one that chooses not to use Uber on the grounds that they represent just about everything wrong with today's big VC funded corporations. However, I think they're more likely to just swallow GrubHub.
vmception 7y ago
I'm stingier on Uber Eats because there are so many fees! But I haven't used Seamless since 2015 so I don't know if the same happens there nowadays. All I know is that my $13 food choice costs me $22 when I go to check out, and I think twice about it, then check the promos, and then consider the price of just pickup, or order something else (lower price, or different restuarant with different delivery fees, or maybe add a $2 item to remove the $3 small order fee) You price according to what the market can bear, as a participant of the market this has stretched the rationalization of what I am willing to bear, and if it isn't economically viable then maybe lay off 3,700 employees and buy the leaner competitor, crazy idea right
- helen___keller 7y ago
  GrubHub tends to lean more on merchant costs (like commission) than consumer fees. This is why lately you may have seen (a) scary looking news articles about GrubHub taking half of a restaurants income, and (b) cities talking about emergency orders to limit commissions. But either way, the economics are roughly the same: getting food made and delivered to your door is really really expensive. It just comes down to how that gets sliced between restaurant, consumer, and driver.
  - und3rth3iP 7y ago
    I'm in a suburban/semi-rural setting and have found Uber Eats to be more reliable than Grubhub in most cases. It seems like UE might open up GH to more of these markets where restaurants have been slower to warm up to working with a service like GH than restaurants in an urban center.

dehrmann 7y ago

Interesting question. The backends will definitely be merged, but on the ordering side? Maybe it still makes sense to maintain separate brands. Expedia kept Orbitz up.

ravenstine 7y ago
That would be smart of them because I know I'm not the only one that chooses not to use Uber on the grounds that they represent just about everything wrong with today's big VC funded corporations. However, I think they're more likely to just swallow GrubHub.

vmception 7y ago

I'm stingier on Uber Eats because there are so many fees! But I haven't used Seamless since 2015 so I don't know if the same happens there nowadays. All I know is that my $13 food choice costs me $22 when I go to check out, and I think twice about it, then check the promos, and then consider the price of just pickup, or order something else (lower price, or different restuarant with different delivery fees, or maybe add a $2 item to remove the $3 small order fee) You price according to what the market can bear, as a participant of the market this has stretched the rationalization of what I am willing to bear, and if it isn't economically viable then maybe lay off 3,700 employees and buy the leaner competitor, crazy idea right

helen___keller 7y ago
GrubHub tends to lean more on merchant costs (like commission) than consumer fees. This is why lately you may have seen (a) scary looking news articles about GrubHub taking half of a restaurants income, and (b) cities talking about emergency orders to limit commissions. But either way, the economics are roughly the same: getting food made and delivered to your door is really really expensive. It just comes down to how that gets sliced between restaurant, consumer, and driver.
- und3rth3iP 7y ago
  I'm in a suburban/semi-rural setting and have found Uber Eats to be more reliable than Grubhub in most cases. It seems like UE might open up GH to more of these markets where restaurants have been slower to warm up to working with a service like GH than restaurants in an urban center.