4 ms·

They stranded me in London for 3 days after a thunderstrike took out some service vehicle. I spent 8 hours standing in a line. After 3 days the replacement flig

They stranded me in London for 3 days after a thunderstrike took out some service vehicle. I spent 8 hours standing in a line. After 3 days the replacement flight was cancelled too. I ended up having to take a bus from London to Berlin. Naturally they refused to pay for any of that and the emergency hotel. Never. Again.

smcl 6y ago
This and the comment you're replying to capture the Ryanair experience really well: if everything goes exactly to plan, well ... it's fine. However if anything goes awry, god help you. Pretty much everyone I know has encountered an issue with Ryanair - the ol' sneaky extras they slip into your booking, cancelled flights, overbooked flights, checked luggage that gets bumped to the next flight, and so on. My most recent pain came about due to the coronavirus stuff, my flights were cancelled which I expected and is understandable, and they offered me two options: a refund or a flight voucher. Their site would simply not process the refund at all however, everything was lightning fast and refund button immediately returned an error saying there was heavy traffic and they couldn't service my request. Well fair enough, I thought, there's likely a few people like me. I tried this for nearly 2 weeks (sometimes at 2-4am) before I finally somehow managed to get the manual refund form to submit without error. Then a week later they sent me emails saying I needed to hurry up and either claim my refund or take the flight voucher. I find out later that they just completely shut off the refund processing altogether because their staff simply weren't around. This was all a charade to scare you into not trying to claim your refund. If they were up-front about it, fine - everyone's a bit more forgiving due to the Coronavirus crisis, it has wrong-footed many of us. But faking service outages over to spook people into not getting their money is just so typically Michael O'Leary and so ... Ryanair.

smcl 6y ago

This and the comment you're replying to capture the Ryanair experience really well: if everything goes exactly to plan, well ... it's fine. However if anything goes awry, god help you. Pretty much everyone I know has encountered an issue with Ryanair - the ol' sneaky extras they slip into your booking, cancelled flights, overbooked flights, checked luggage that gets bumped to the next flight, and so on. My most recent pain came about due to the coronavirus stuff, my flights were cancelled which I expected and is understandable, and they offered me two options: a refund or a flight voucher. Their site would simply not process the refund at all however, everything was lightning fast and refund button immediately returned an error saying there was heavy traffic and they couldn't service my request. Well fair enough, I thought, there's likely a few people like me. I tried this for nearly 2 weeks (sometimes at 2-4am) before I finally somehow managed to get the manual refund form to submit without error. Then a week later they sent me emails saying I needed to hurry up and either claim my refund or take the flight voucher. I find out later that they just completely shut off the refund processing altogether because their staff simply weren't around. This was all a charade to scare you into not trying to claim your refund. If they were up-front about it, fine - everyone's a bit more forgiving due to the Coronavirus crisis, it has wrong-footed many of us. But faking service outages over to spook people into not getting their money is just so typically Michael O'Leary and so ... Ryanair.