> I've invested a great deal of effort in writing documents in the past only to realize that very few co-workers were taking the time to read what I'd written.

> I've invested a great deal of effort in writing documents in the past only to realize that very few co-workers were taking the time to read what I'd written. It would be an interesting experiment to visibly prepend the search queries each employee had done before asking a question to their actual question, in order to discourage asking questions before searching for the answer. You said you had built your own search solution, so clearly you could wire up a form that actually does this.