4 ms·
This is a great point. The issue is that the current best practice advice is to use a wiki. Wikis are riddled with problems. They become out of date quickly. T
by lukethomas 6y ago
This is a great point. The issue is that the current best practice advice is to use a wiki.
Wikis are riddled with problems. They become out of date quickly. They need a librarian over time to organize the content in a way that's meaningful. There's also no "habit loop" to encourage people to regularly contribute content.
Right now, wikis are a tax on the most productive people in a company. If someone asks you the same question over and over, you will eventually document it to share.
At my company (https://www.friday.app/ https://www.friday.app/) we've found a way to get people to regularly communicate asynchronously via regular updates like daily standups or weekly status reports. It's more like a work journal vs. a file cabinet.