5 ms·

Am I the only one that loves Ryan air. Great, no-nonsense pricing, no-nonsense service, and they do exactly what you pay them for.

madaxe_again 6y ago
Not always. I’ve spent 36 hours stuck at a gate with no plane in sight with them, before they finally cancelled the flight - mechanical issues with the aircraft, apparently - and they always find a way to worm out of the EC compensation directive, mostly by just flatly refusing to engage. Still waiting for the refund, nearly a year on - they give themselves 250 working days to issue refunds. They also have poorly trained pilots, who either aren’t qualified for ILS or aren’t confident in poor conditions - on numerous occasions I’ve been on flights which they’ve diverted (Bristol becomes Birmingham, Bergerac becomes Toulouse, Porto becomes Madrid) because of weather, while other airlines land and take off without issue.
- throwawayflyboy 6y ago
  > They also have poorly trained pilots, who either aren’t qualified for ILS or aren’t confident in poor conditions - on numerous occasions I’ve been on flights which they’ve diverted (Bristol becomes Birmingham, Bergerac becomes Toulouse, Porto becomes Madrid) because of weather, while other airlines land and take off without issue. This is straight-up defamatory. Ryanair have similar entry requirements to the majors, much better training and equipment, and the best safety record of any airline in the world. No one gets an EASA Part FCL without ILS, and every Ryanair pilot will be absolutely confident in ILS approaches - most will have done far more than other airline pilots.
  - elygre 6y ago
    I have no reason to doubt that their pilots are trained as well as other pilots. However, I also have no reason to believe they are trained any better. Do you have any reference to the claim of "much better training" and "far more [ILS approaches] than other airline pilots"?
  - Retric 6y ago
    Ryanair is simply a young airline that only recently grew in size. Their safety record is practically blank and hardly qualifies them as the best in the business. Hawaii Airlines for example has not had a single fatal crash since it’s founding in 1929.
    - donaltroddyn 6y ago
      Ryanair is 34 years old and flew more PAX in the last two years than Hawaiian has in its entire history, with significantly fewer accidents and incidents, even if you only consider those that occurred while both airlines were flying. It's hard to find historical PAX numbers for Hawaiian, but it seems that Ryanair overtook them at some point in 2000. I don't see any basis for your claim that their safety record is "practically blank". They are widely considered the world's safest airline - a spot they shared with Southwest until ‎SWA1380.
      - Retric 6y ago
        If you compare crashes per flight by year, the entire industry has become safer over time. The expected number of crashes given their operating history assuming an average airline would likely be zero. In fact over 20 major airlines currently having a clean record. So, on it’s own that’s really not enough information to say anything. If we are trying to find ‘the best’ airline in the industry you need to either consider only current practices/equipment etc, or look for airlines with zero crashes despite higher expected lifetime risks.
  - madaxe_again 6y ago
    The lady doth protest far too much. So why can’t they land or take off in fog or rain, when other airlines can? I’m guessing you work for them, so I’d love an explanation. Cheap insurance policies that don’t cover it? I’ve also experienced more atrocious landings with Ryanair than any other airline - flaring late, early, or not at all - they must spend a fortune repairing undercarriage. I don’t buy it. Bargain basement airline, bargain basement pilots. I mean, if they were any good, they’d fly for one of the majors, rather than a notoriously mean employer, no?
- gordon_gee 6y ago
  I dont believe it is pilot training, but rather Ryanair doesnt always install proper lighting for heavy fog nor do the smaller european airports on the runways themselves. The lack of more advanced lighting on the planes is probably fine for major european airports that have ground lighting rated to a category of visibility, but the smaller airports have a lesser lighting and fewer backups so combined with Ryanair planes the pilots don’t/can’t risk landing. I had this experience in Poland, where a ryanair flight was expected to land in Bydgoszcz but landed in Gdansk instead (without informing anyone in English of what or where we were)
- seszett 6y ago
  > they always find a way to worm out of the EC compensation directive That's not been my experience. I had a cancelled return flight, received an SMS about 6 hours before the scheduled departure. I was able to exchange online my flight for another one going to Budapest (I just wanted to be anywhere in the EU at least) where I stayed for the night and took another plane home. Once home, I submitted all this to their customer service and I was totally reimbursed, even though the cancellation was due to a strike in Brussels and not their fault. I was honestly surprised not to have to fight.
- lewis1028282 6y ago
  >They also have poorly trained pilots, who either aren’t qualified for ILS or aren’t confident in poor conditions - on numerous occasions I’ve been on flights which they’ve diverted (Bristol becomes Birmingham, Bergerac becomes Toulouse, Porto becomes Madrid) because of weather, while other airlines land and take off without issue. Completely wrong they have the same requirements as any other airline. It's the law to have a APL and a type rating + check rides every 6 months -- just like any European airline.
Kipters 6y ago
Except stop talking for the entirety of the flight
- tathougies 6y ago
  Who cares? Just put in headphones.
realharo 6y ago
As a customer, I have no problem with them. Given that they only do short flights anyway, the lack of comfort is not an issue. It would be different if I had to spend 10 hours on their plane, but I don't. Pretty much the same experience as any other low-cost airline (easyJet, Wizz Air, eurowings, etc.)
chvid 6y ago
I use them regularly and given what they cost they are great. Just follow their rules and use the app.
robert_foss 6y ago
They stranded me in London for 3 days after a thunderstrike took out some service vehicle. I spent 8 hours standing in a line. After 3 days the replacement flight was cancelled too. I ended up having to take a bus from London to Berlin. Naturally they refused to pay for any of that and the emergency hotel. Never. Again.
- smcl 6y ago
  This and the comment you're replying to capture the Ryanair experience really well: if everything goes exactly to plan, well ... it's fine. However if anything goes awry, god help you. Pretty much everyone I know has encountered an issue with Ryanair - the ol' sneaky extras they slip into your booking, cancelled flights, overbooked flights, checked luggage that gets bumped to the next flight, and so on. My most recent pain came about due to the coronavirus stuff, my flights were cancelled which I expected and is understandable, and they offered me two options: a refund or a flight voucher. Their site would simply not process the refund at all however, everything was lightning fast and refund button immediately returned an error saying there was heavy traffic and they couldn't service my request. Well fair enough, I thought, there's likely a few people like me. I tried this for nearly 2 weeks (sometimes at 2-4am) before I finally somehow managed to get the manual refund form to submit without error. Then a week later they sent me emails saying I needed to hurry up and either claim my refund or take the flight voucher. I find out later that they just completely shut off the refund processing altogether because their staff simply weren't around. This was all a charade to scare you into not trying to claim your refund. If they were up-front about it, fine - everyone's a bit more forgiving due to the Coronavirus crisis, it has wrong-footed many of us. But faking service outages over to spook people into not getting their money is just so typically Michael O'Leary and so ... Ryanair.

madaxe_again 6y ago

Not always. I’ve spent 36 hours stuck at a gate with no plane in sight with them, before they finally cancelled the flight - mechanical issues with the aircraft, apparently - and they always find a way to worm out of the EC compensation directive, mostly by just flatly refusing to engage. Still waiting for the refund, nearly a year on - they give themselves 250 working days to issue refunds. They also have poorly trained pilots, who either aren’t qualified for ILS or aren’t confident in poor conditions - on numerous occasions I’ve been on flights which they’ve diverted (Bristol becomes Birmingham, Bergerac becomes Toulouse, Porto becomes Madrid) because of weather, while other airlines land and take off without issue.

throwawayflyboy 6y ago
> They also have poorly trained pilots, who either aren’t qualified for ILS or aren’t confident in poor conditions - on numerous occasions I’ve been on flights which they’ve diverted (Bristol becomes Birmingham, Bergerac becomes Toulouse, Porto becomes Madrid) because of weather, while other airlines land and take off without issue. This is straight-up defamatory. Ryanair have similar entry requirements to the majors, much better training and equipment, and the best safety record of any airline in the world. No one gets an EASA Part FCL without ILS, and every Ryanair pilot will be absolutely confident in ILS approaches - most will have done far more than other airline pilots.
- elygre 6y ago
  I have no reason to doubt that their pilots are trained as well as other pilots. However, I also have no reason to believe they are trained any better. Do you have any reference to the claim of "much better training" and "far more [ILS approaches] than other airline pilots"?
- Retric 6y ago
  Ryanair is simply a young airline that only recently grew in size. Their safety record is practically blank and hardly qualifies them as the best in the business. Hawaii Airlines for example has not had a single fatal crash since it’s founding in 1929.
  - donaltroddyn 6y ago
    Ryanair is 34 years old and flew more PAX in the last two years than Hawaiian has in its entire history, with significantly fewer accidents and incidents, even if you only consider those that occurred while both airlines were flying. It's hard to find historical PAX numbers for Hawaiian, but it seems that Ryanair overtook them at some point in 2000. I don't see any basis for your claim that their safety record is "practically blank". They are widely considered the world's safest airline - a spot they shared with Southwest until ‎SWA1380.
    - Retric 6y ago
      If you compare crashes per flight by year, the entire industry has become safer over time. The expected number of crashes given their operating history assuming an average airline would likely be zero. In fact over 20 major airlines currently having a clean record. So, on it’s own that’s really not enough information to say anything. If we are trying to find ‘the best’ airline in the industry you need to either consider only current practices/equipment etc, or look for airlines with zero crashes despite higher expected lifetime risks.
- madaxe_again 6y ago
  The lady doth protest far too much. So why can’t they land or take off in fog or rain, when other airlines can? I’m guessing you work for them, so I’d love an explanation. Cheap insurance policies that don’t cover it? I’ve also experienced more atrocious landings with Ryanair than any other airline - flaring late, early, or not at all - they must spend a fortune repairing undercarriage. I don’t buy it. Bargain basement airline, bargain basement pilots. I mean, if they were any good, they’d fly for one of the majors, rather than a notoriously mean employer, no?
gordon_gee 6y ago
I dont believe it is pilot training, but rather Ryanair doesnt always install proper lighting for heavy fog nor do the smaller european airports on the runways themselves. The lack of more advanced lighting on the planes is probably fine for major european airports that have ground lighting rated to a category of visibility, but the smaller airports have a lesser lighting and fewer backups so combined with Ryanair planes the pilots don’t/can’t risk landing. I had this experience in Poland, where a ryanair flight was expected to land in Bydgoszcz but landed in Gdansk instead (without informing anyone in English of what or where we were)
seszett 6y ago
> they always find a way to worm out of the EC compensation directive That's not been my experience. I had a cancelled return flight, received an SMS about 6 hours before the scheduled departure. I was able to exchange online my flight for another one going to Budapest (I just wanted to be anywhere in the EU at least) where I stayed for the night and took another plane home. Once home, I submitted all this to their customer service and I was totally reimbursed, even though the cancellation was due to a strike in Brussels and not their fault. I was honestly surprised not to have to fight.
lewis1028282 6y ago
>They also have poorly trained pilots, who either aren’t qualified for ILS or aren’t confident in poor conditions - on numerous occasions I’ve been on flights which they’ve diverted (Bristol becomes Birmingham, Bergerac becomes Toulouse, Porto becomes Madrid) because of weather, while other airlines land and take off without issue. Completely wrong they have the same requirements as any other airline. It's the law to have a APL and a type rating + check rides every 6 months -- just like any European airline.

Kipters 6y ago

Except stop talking for the entirety of the flight

tathougies 6y ago
Who cares? Just put in headphones.

realharo 6y ago

As a customer, I have no problem with them. Given that they only do short flights anyway, the lack of comfort is not an issue. It would be different if I had to spend 10 hours on their plane, but I don't. Pretty much the same experience as any other low-cost airline (easyJet, Wizz Air, eurowings, etc.)

chvid 6y ago

I use them regularly and given what they cost they are great. Just follow their rules and use the app.

robert_foss 6y ago

They stranded me in London for 3 days after a thunderstrike took out some service vehicle. I spent 8 hours standing in a line. After 3 days the replacement flight was cancelled too. I ended up having to take a bus from London to Berlin. Naturally they refused to pay for any of that and the emergency hotel. Never. Again.

smcl 6y ago
This and the comment you're replying to capture the Ryanair experience really well: if everything goes exactly to plan, well ... it's fine. However if anything goes awry, god help you. Pretty much everyone I know has encountered an issue with Ryanair - the ol' sneaky extras they slip into your booking, cancelled flights, overbooked flights, checked luggage that gets bumped to the next flight, and so on. My most recent pain came about due to the coronavirus stuff, my flights were cancelled which I expected and is understandable, and they offered me two options: a refund or a flight voucher. Their site would simply not process the refund at all however, everything was lightning fast and refund button immediately returned an error saying there was heavy traffic and they couldn't service my request. Well fair enough, I thought, there's likely a few people like me. I tried this for nearly 2 weeks (sometimes at 2-4am) before I finally somehow managed to get the manual refund form to submit without error. Then a week later they sent me emails saying I needed to hurry up and either claim my refund or take the flight voucher. I find out later that they just completely shut off the refund processing altogether because their staff simply weren't around. This was all a charade to scare you into not trying to claim your refund. If they were up-front about it, fine - everyone's a bit more forgiving due to the Coronavirus crisis, it has wrong-footed many of us. But faking service outages over to spook people into not getting their money is just so typically Michael O'Leary and so ... Ryanair.