5 ms·

Stripe's API was down

67 points by klinskyc 6y ago

edwinwee 6y ago
Stripe is back up as of 16:42 UTC. We had some API issues -- we're continuing to monitor. Edit: The errors occurred from 16:19–16:42 UTC.
- buremba 6y ago
  We're still seeing errors.
  - leesalminen 6y ago
    Same here. Also having intermittent trouble accessing dashboard.stripe.com at home.
    - edwinwee 6y ago
      If you're using idempotency, you still might see some 500s (since Stripe saves those attempts). They should trail off today (or if you stop calling on them). I can help confirm if you email edwin@stripe.com.
wnevets 6y ago
does the API being down prevent payments from being taken?
- simlevesque 6y ago
  Seems like it would.
- bkovacev 6y ago
  It prevented us, we were getting: Sorry! There was an error while talking to one of our backends. We have already been notified of the problem, but please contact support@stripe.com(opens in new tab) with any questions you may have.
corentin88 6y ago
Feel like Stripe is down for ~10 minutes every week or so. It’s starting to be something. cc @pc
dna_polymerase 6y ago
Does this mean that their customers were unable to process payments for 23 minutes? Are there any numbers of how many people chose not to buy the product if payment fails once?
- treebornfrog 6y ago
  This is what I'd like to know. Is there an argument for not having so much centralization on the net? I.e cloudflare P.s great username OP
- hackerman123469 6y ago
  I work with integration for large ecommerce systems and some of the services I work with are synchronizing orders between systems. This means I've monitored a lot of data in regards of orders. Generally speaking when looking at orders where payment has been rejected, it's rare that people try again. Most people just give up it seems. I have never seen anyone try more than twice. Of course it might not depict a realistic picture for this scenario but I can imagine my observation is somewhat general. I imagine the reasoning for people not trying again is just that it can be tedious to type out information again or most people will think their card has been frozen etc. and will wait until their bank's opening hours to call and ask what's up etc. which means they don't try again because they assume the error has to do with their card or bank and not necessarily with the site they're paying on. That is sometimes also the reason of vague error messages.

67 points by klinskyc 6y ago

Stripe is back up as of 16:42 UTC. We had some API issues -- we're continuing to monitor. Edit: The errors occurred from 16:19–16:42 UTC.

buremba 6y ago
We're still seeing errors.
- leesalminen 6y ago
  Same here. Also having intermittent trouble accessing dashboard.stripe.com at home.
  - edwinwee 6y ago
    If you're using idempotency, you still might see some 500s (since Stripe saves those attempts). They should trail off today (or if you stop calling on them). I can help confirm if you email edwin@stripe.com.

wnevets 6y ago

does the API being down prevent payments from being taken?

simlevesque 6y ago
Seems like it would.
bkovacev 6y ago
It prevented us, we were getting: Sorry! There was an error while talking to one of our backends. We have already been notified of the problem, but please contact support@stripe.com(opens in new tab) with any questions you may have.

corentin88 6y ago

Feel like Stripe is down for ~10 minutes every week or so. It’s starting to be something. cc @pc

dna_polymerase 6y ago

Does this mean that their customers were unable to process payments for 23 minutes? Are there any numbers of how many people chose not to buy the product if payment fails once?

treebornfrog 6y ago
This is what I'd like to know. Is there an argument for not having so much centralization on the net? I.e cloudflare P.s great username OP
hackerman123469 6y ago
I work with integration for large ecommerce systems and some of the services I work with are synchronizing orders between systems. This means I've monitored a lot of data in regards of orders. Generally speaking when looking at orders where payment has been rejected, it's rare that people try again. Most people just give up it seems. I have never seen anyone try more than twice. Of course it might not depict a realistic picture for this scenario but I can imagine my observation is somewhat general. I imagine the reasoning for people not trying again is just that it can be tedious to type out information again or most people will think their card has been frozen etc. and will wait until their bank's opening hours to call and ask what's up etc. which means they don't try again because they assume the error has to do with their card or bank and not necessarily with the site they're paying on. That is sometimes also the reason of vague error messages.