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I trust them, as they've dealt with issues better than any other company I've had to do it with. My Surface Pro 4's battery started swelling out of warranty, a
by mkl 7y ago
I trust them, as they've dealt with issues better than any other company I've had to do it with. My Surface Pro 4's battery started swelling out of warranty, and MS replaced it right away with one that had a different kind of battery (better battery life than ever). The first (reconditioned) replacement had a screen issue right away, which sucked, but they sent another immediately.
My work Surface Book 2 hasn't had any issues at all.
- Zenbit_UX 7y agoSamsung made sure that no company wants exploding battery press. I'm not sutprised they replaced your swelling battery.
- JoeMayoBot 7y agoThey replaced my SB battery too - great service.
- ValentineC 7y agoApple would charge people for a replacement battery just the same. (I had to pay to replace the top case of my 2013 MacBook Pro last year because the keyboard stopped working, possibly from battery bloat.)