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Microsoft lost any trust I had in them for building hardware. Of the 5 people I know with a Surface, only 1 doesn't have any issues. The other 4 have problems w
by emsy 6y ago
Microsoft lost any trust I had in them for building hardware. Of the 5 people I know with a Surface, only 1 doesn't have any issues. The other 4 have problems with the touch input, boot loops and loud fans on low CPU load. Software issues that go for month and years unfixed. These issues only occur slightly out of warranty (I don't assume planned obsolescence, just bad engineering).
- mkl 6y agoI trust them, as they've dealt with issues better than any other company I've had to do it with. My Surface Pro 4's battery started swelling out of warranty, and MS replaced it right away with one that had a different kind of battery (better battery life than ever). The first (reconditioned) replacement had a screen issue right away, which sucked, but they sent another immediately. My work Surface Book 2 hasn't had any issues at all.
- Zenbit_UX 6y agoSamsung made sure that no company wants exploding battery press. I'm not sutprised they replaced your swelling battery.
- JoeMayoBot 6y agoThey replaced my SB battery too - great service.
- ValentineC 6y agoApple would charge people for a replacement battery just the same. (I had to pay to replace the top case of my 2013 MacBook Pro last year because the keyboard stopped working, possibly from battery bloat.)