> I expect travel agencies and similar websites to have a rock-solid back-end They had no such thing. Sometimes their shopping carts were so horribly incompete

> I expect travel agencies and similar websites to have a rock-solid back-end They had no such thing. Sometimes their shopping carts were so horribly incompetent it’s amazing we generated any revenue at all. Pretty bad since they had no idea just how broke it was until investing in something like Tealeaf.