It's anecdotal. The question behind it is: "How does such obvious broken features like ’featured snippets for phone number searches' make it into production?"

It's anecdotal. The question behind it is: "How does such obvious broken features like ’featured snippets for phone number searches' make it into production?" Obviously there are working lots of very clever people at Google, so why is Google putting out so much subpar products and features? Weak middle management is my explanation, there might be others.