This happens often in large enterprises. A way to optimize your internal meritocracy is to have competing interests. “Reduce our cost to serve” and “improve our

This happens often in large enterprises. A way to optimize your internal meritocracy is to have competing interests. “Reduce our cost to serve” and “improve our customer service” are very often competing parallel tasks. For IT, “improve our effectiveness” and “improve our efficiency”. On one hand your internal apps and policies need to satisfy your “internal customers”. On the other hand, your total costs per FTE need to be the lowest in your industry peer group.