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Hilarious. Long time Thinkpad fanboy here until I finally needed Lenovo support and it took 1 month to get a faulty part fixed under a next business day support

Hilarious. Long time Thinkpad fanboy here until I finally needed Lenovo support and it took 1 month to get a faulty part fixed under a next business day support plan. The replacement was faulty. Replaced again (a little quicker this time) but there were still problems. They consider their job done. Never shopping Lenovo again. Then for a new role I got a brand new XPS 13. Put Ubuntu on it and everything Just Works(tm). Very happy Dell user now. (Shame the sticker price is so high but it is a quality system.) Also the Lenovo performance was never as good as it should have been. It turns out while it had a then current generation CPU it was a cheaper version than the competitors.

SirensOfTitan 6y ago
Yeah, I bought an X1C Extreme last year, part of the screen casing tore to the left of the screen, a freak issue I’m convinced was a defect. I tried to get a quote so my accidental damage insurance with my credit card could kick in for the repair—Lenovo wouldn’t give me a quote without paying because I didn’t have their support plan (this was like 3 weeks after I bought it). The laptop still works fine, but I’ll never buy Lenovo again. Terrible company to deal with.
cocolos 6y ago
Same experience with the X1 Yoga. Power board issue. It took 6 weeks for them to finally tell me they couldn't fix it. They just refunded me, which was nice.