The hardware is lovely, but the quality of the hardware support service is not what it used to be. I recently had to get service for my current generation X1 C

The hardware is lovely, but the quality of the hardware support service is not what it used to be. I recently had to get service for my current generation X1 Carbon. Completely understandably, Lenovo are not currently able to provide on-site support at residential addresses. However, right now the best case for a depot repair appears to be around 3 1/2 weeks. Call center staff say that they have been prohibited from giving any kind of a timeline for a repair or even an escalation call-back by management. Lenovo says this is due to Covid, but friends of mine (And a very chatty call center rep) report that it began in January when they moved their primary repair operation from Tennessee to Texas.