3 ms·

The retool pricing is so annoying! Not only is the price per-user, but we found a weird SSO bug (well, I call it a bug) where if there is a company account and

The retool pricing is so annoying! Not only is the price per-user, but we found a weird SSO bug (well, I call it a bug) where if there is a company account and a new person logs in using google, they get added to the company account. Meaning your price can go up without you explicitly inviting users. We have ended up telling everyone to use Retool with their personal email, then if they want to add an app they made to our company account (so they can used more advanced features eg. embed mode) they should chat to one of the small number of people with access to that account. It's mega annoying and I'm sure heaps of people don't bother. I hope the team at retool reads hacker news.

dvdhsu 6y ago
Hi, I'm the founder of Retool. (I do indeed read a bit too much HN, hah.) Thank you for the feedback — that does sound infuriating. We were optimizing for sharing of applications, but it sounds like the workflow you've adopted is really quite annoying. I'll have a think about what we could do here that might help (e.g. perhaps disabling "auto-adding" to accounts). If you have any suggestions please let me know (my email is in profile)! (I will send you an email by end of day otherwise with some thoughts...)
- erichocean 6y ago
  We view Retool as an option for building ultra lightweight apps when our normal app development flow (which is already very lightweight) is too heavy (read: costs too much in terms of developer time). But Retool is too expensive for us, because we have many situations where we might use an app 100 times max for the life of the app, spread over a dozen or more users. Your pricing didn't work, even though your product did and I'm 100% certain you would be profitable with us as customers.
  - dvdhsu 6y ago
    Hi, thanks for this message. I really appreciate it, since we generally don’t hear about “I didn’t buy because of the price” from the customers that already paid us, haha. One thing we don’t advertise — we only bill for active users every month. So if 10 people login during a month, but 50 don’t, we only bill you for the 10. Do you think that’d help you guys? (I’ll send you an email in the morning to get more feedback and see what kind of pricing would work for you. Thanks again for the feedback and for trying Retool!)
erichocean 6y ago
I'm a perfect Retool customer; didn't buy due to the pricing, and we spend $10K+/month on computing/service and many tens of thousands on developers, and about a dozen SaaS companies (the usual suspects and some others). But we have a ton of part time, low hours customer support we would use with Retool and the pricing was just obscene for our use case. Would have loved to use it though!

dvdhsu 6y ago

Hi, I'm the founder of Retool. (I do indeed read a bit too much HN, hah.) Thank you for the feedback — that does sound infuriating. We were optimizing for sharing of applications, but it sounds like the workflow you've adopted is really quite annoying. I'll have a think about what we could do here that might help (e.g. perhaps disabling "auto-adding" to accounts). If you have any suggestions please let me know (my email is in profile)! (I will send you an email by end of day otherwise with some thoughts...)

erichocean 6y ago
We view Retool as an option for building ultra lightweight apps when our normal app development flow (which is already very lightweight) is too heavy (read: costs too much in terms of developer time). But Retool is too expensive for us, because we have many situations where we might use an app 100 times max for the life of the app, spread over a dozen or more users. Your pricing didn't work, even though your product did and I'm 100% certain you would be profitable with us as customers.
- dvdhsu 6y ago
  Hi, thanks for this message. I really appreciate it, since we generally don’t hear about “I didn’t buy because of the price” from the customers that already paid us, haha. One thing we don’t advertise — we only bill for active users every month. So if 10 people login during a month, but 50 don’t, we only bill you for the 10. Do you think that’d help you guys? (I’ll send you an email in the morning to get more feedback and see what kind of pricing would work for you. Thanks again for the feedback and for trying Retool!)

erichocean 6y ago

I'm a perfect Retool customer; didn't buy due to the pricing, and we spend $10K+/month on computing/service and many tens of thousands on developers, and about a dozen SaaS companies (the usual suspects and some others). But we have a ton of part time, low hours customer support we would use with Retool and the pricing was just obscene for our use case. Would have loved to use it though!