2 ms·
From what I can tell from their website, their idea of "support" seems to be RMA. I'm not going to be buying a laptop from someone who expects me to ship it to
by elric 7y ago
From what I can tell from their website, their idea of "support" seems to be RMA. I'm not going to be buying a laptop from someone who expects me to ship it to the other side of the planet so they can fix it. That's a hard pass for me. It's really hard to beat Lenovo (or Dell) next-business-day-on-site repairs.
- Joeri 7y agoLenovo’s on site support is not that great though. I used it twice. Once for a broken drive, where they shipped me a new drive without any explanation or ever sending someone. Second time a broken keyboard a month ago, where they refused to send someone because I was working from home and not from a business address, and also refused to send the part (which is supereasy to install) because it was not marked as user-serviceable and then threatened they would revoke my remaining warranty if i bought the part direct and installed it myself. (I did it anyway.)