Yes, most companies do something bad, sometimes and I'm all for forgive-and-forget if the error is understandable and they take steps to correct it. But doing

Yes, most companies do something bad, sometimes and I'm all for forgive-and-forget if the error is understandable and they take steps to correct it. But doing something so way-out egregious as installing a rootkit on customer's machines speaks to a company culture that makes me extremely reluctant to do business with them again.