So the article suggests that "the most important metrics that we're not tracking (yet)" are "Customer Performance Indicators". Would it be fair to categorize th

So the article suggests that "the most important metrics that we're not tracking (yet)" are "Customer Performance Indicators". Would it be fair to categorize these as a subset of KPIs with a focus (and a viewpoint) of the customer and an end-to-end context, i.e. Quote Turnaround Time vs. Minutes Spent on Inventory Check? The concept of KPIs doesn't prescribe a specific viewpoint, right? That surely depends on the type of context (and company) that uses them. https://en.wikipedia.org/wiki/Performance_indicator#Identifying_indicators_of_organization https://en.wikipedia.org/wiki/Performance_indicator#Identify...