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I ordered some things from UberEats early on in the quarantine. The restaurants made several errors and eventually UberEats said they wouldn't refund because I

• mifreewil 6y ago
  Similar - I use DoorDash all the time and refuse to use UberEats ever again, absent they change their refund policy. UberEats treats customers like garbage. Just read the App Store reviews for UberEats. If a driver isn’t able to deliver successfully they just cancel the order and blame the customer by default. Contacting customer support is met with robotic replies and they refuse refund. Last time I just did a chargeback and won’t use them again.
  • koolba 6y ago
    If you get banned from UberEats do they blacklist you from Uber as well?
    • mifreewil 6y ago
      I’m not banned, just refuse to be treated like garbage. My guess is not.
    • timc13 6y ago
      the inverse is true. I am banned from Uber and cannot sign up for UberEats
      • thr0w__4w4y 6y ago
        Appreciate the candor. Can I ask — what does it take to get banned by Uber?
        • rajup 6y ago
          Chargebacks usually result in Uber banning you till you pay them back.
    • deleted 6y ago
      [deleted]
• rajup 6y ago
  This. I've found UberEats customer service to be severely lacking compared to other food delivery services. I stopped using them after getting yet another completely wrong order (I'm vegetarian and was sent a dish containing meat) and having customer service rudely close my ticket without even an explanation or refund.
• PunchTornado 6y ago
  Maybe you are too picky? Mistakes happen in restaurants and we shouldn't expect everything to be as we want. I never asked for refunds even when my food was completely different than what I ordered.
  • Nextgrid 6y ago
    Why not? In a physical restaurant you would casually mention it to the waiter and they'd apologise and offer to replace it for free. Similarly, if you order something online and get the wrong items delivered you'd send it back.
    • blotter_paper 6y ago
      That depends. When I didn't eat meat, I would definitely mention it if the special preps were skipped. But if it's not an issue of dietary restriction and the waiter brings me soup instead of salad as a side, I'll take the soup. I'm not slowing down the whole production line and getting a line cook chewed out so that I can have salad instead of soup.
      • vokep 6y ago
        I honestly consider it a virtue to complain in such a situation. It might seem like it has negative consequences, but the reason I went to the restaurant and not another is because of an expectation they'll do their job as advertised. Bringing the wrong food is doing their job wrong, and letting it slide is indicating that that's ok. It isn't a big deal that has any major meaningful consequence usually, but just because its a small thing doesn't mean its ok. However I agree in not being too frustrated. If I got a wrong order and the restaurant refused to correct it, I'd try to enjoy whatever I got and then plan on that being the last time I visit that place.
      • lol636363 6y ago
        This is really amazing, I never thought that there are people who would accept wrong food in a resturant. Also finding it kind of unbelievable that there are so many people who accept cold food. Is it because right now a lot of us are feeling bad for resturants or is it normal behavior for some people? If you are in a resturant with friends and get a wrong food, would you tell your friends? I am wondering because I have never seen anyone stay quite if their food order was wrong. Just wondering if it may have happened among my group of friends, and they quitely ate their food. If Amazon ships you a wrong product, would you keep that instead of what you had ordered?
• Nextgrid 6y ago
  Same experience here, both with wrong food as well as a bug in the app which caused a cached, previous cart to be ordered instead of the new cart from a different restaurant. I actually provided detailed steps to reproduce this and screenshots and they couldn't care less. Both cases ended up with a chargeback. Deliveroo is similar, they banned a 2 year old account used multiple times every day (for both me and my flatmates) with over 2k spent on it for supposed fraud when I dared to ask for "too many" refunds because of cold/incorrect food (if you place many orders you have more probability that something goes wrong, but their "fraud" scoring algorithm - that also influences whether you can get one-click refunds directly in the app - doesn't seem to take that into account). Both Deliveroo, Just Eat and Uber Eats also often lie and blame the restaurant for being slow when they can't assign a driver. I've had multiple occurrences where an order is stuck on "Driver waiting at the restaurant" for 20+ minutes but calling the restaurant reveals that the food was ready long ago and nobody is coming to pick it up.
  • hombre_fatal 6y ago
    Though I'm kinda glad people who refund delivery food for being cold get kicked off the platform so that more reasonable people who know how to heat food up don't have to subsidize you and your expectations. Btw how many times did you heat up and eat the food anyways after getting your refund?
    • Nextgrid 6y ago
      > more reasonable people who know how to heat food up If the food was advertised as potentially cold or wrong upfront with no guarantees it would be one thing and the market will adjust (only people who want to take the gamble would order). It is not advertised as such, and the prices don't reflect it either. You are offered a deal where you pay money for warm, or at least correct food to be delivered. The problem is that one side doesn't want to uphold their part of the deal but still expects the other side to uphold its part (aka paying the money). That sounds like false advertising to me and we have laws against it for a reason. > how many times did you heat up and eat the food anyways after getting your refund? Cold food actually results in a partial refund which is fine by me (though the option for the full refund should still be offered IMO, as some foods might not taste the same after reheating though I haven't experienced this personally). For me cold food was never a big deal, it was the incorrect food that made up the majority of the problems, often they wouldn't respect the extra options like "no cheese", the food would be completely different from the description (I guess the restaurant changed the dish but didn't update the menu on the app) or outright receiving the wrong order with someone else's order receipt attached to it.
• ccktlmazeltov 6y ago
  Honestly I find all delivery services to be pretty poor. Maybe it's because I don't tip but my food always get there pretty late and it is cold. I've tried tipping and it doesn't change much, it's just better to go to the restaurant and eat it while it's fresh.
  • snake42 6y ago
    > Maybe it's because I don't tip I think that without tipping, you can expect your food to be delivered cold and late every order.
    • CamperBob2 6y ago
      The drivers don't know in advance what tip they're getting, do they? Doesn't seem to be the case on UberEats, anyway. Failure to tip will eventually result in fewer available drivers and later/colder deliveries, but it's a statistical thing rather than an individual consequence. I live out in the middle of nowhere and consider myself lucky that they deliver at all, so if the food is a bit on the cold side I don't normally take it out on the driver. I've had other complaints with UberEats, but overall the service works about as well as can be expected.
    • ccktlmazeltov 6y ago
      I have tried tipping, then removing the tip after the delivery, same stuff.
• quacker 6y ago
  All of these comments make me thankful to have Favor as an option in Texas: https://favordelivery.com/cities https://favordelivery.com/cities. It's owned by HEB and does grocery delivery from HEB as well.
  • pm90 6y ago
    Favor is awesome, I used them a lot when they were a startup. HEB made a really good decision in acquiring them.
• jboydyhacker 6y ago
  Totally had the same experience. Ordered Starbucks and they forgot the coffee. Was 3rd order in a row that was messed up. It's a cluster of mismanagement over there.
• Teever 6y ago
  I've always wondered what happens if you take a bigco like Ubereats to small claims court over issues like this.
  • kube-system 6y ago
    You waste your time, and small claims throws out your case because you agreed to arbitration with UberEats.
  • htrp 6y ago
    They usually don't show up and you get a default judgement
• paranoidrobot 6y ago
  UberEats's customer service, even prior to this has been awful. While I'd prefer not to use UberEats, they've basically become the only option for a large number of restaurants around. I've ordered food from a variety of places, including large internationally recognised chains. About 20% of orders have something wrong. Sometimes it's minor things. Othertimes it's significant - like drinks and dishes missing. So, I report them to Uber, and get a refund. However now I get these snarky customer service form emails a few days later that gives these snide tips like "To better improve your delivery experience - make sure to be ready to collect your order promptly" followed by a semi-veiled threats of "We take fraud seriously and will terminate any suspicious accounts" I'd be more than happy to submit photos or videos showing that the delivery driver gave me one bag when it's marked "1 of 2", or what items were actually in the bag - but no, just shit customer service. e: I forgot to add - there's also zero way to contact them other than for a specific order. I wanted to report to them a number of fake restaurants that someone is running out of their apartment. (The restaurant address is an actual residential apartment building, there's no commercial kitchen) There's no way to do that.
• mathattack 6y ago
  I hear you. I hosted an event for one of Uber’s earliest investors and UberEats f@cked up the order and showed up 90 mins late. I even called the restaurant a day in advance. Lots of finer pointing. Never trust them again.
• victor106 6y ago
  This whole food delivery app business is a rip off for small restaurant owners. The owners of a few restaurants I frequent all seem to hate these apps for how much they charge them. I heard approximately 30-40%. Sure they do bring in customers specially now but 30-40% seems too high if you consider what it costs the apps.
  • prostoalex 6y ago
    How does it compare to cost of hiring a web guy to build out an order system (admittedly, a one time expense) and a full time delivery guy? Pizza places have been doing it for ages, so can’t be that prohibitive.
    • joking 6y ago
      That you have your own website , app or accept request by phone doesn’t matter, the customers already have Uber or deliveroo app installed with their payment details saved and will use that because is more convenient than signup in another site. What those apps charge to the restaurant is the money they expend on advertising to have those customers on first place. And the more money you expend on them, more money they will have to outbid you on marketing. If you are searching on google for any place , you will see almost always advertising from those platforms before the owners site, just like booking does with the hotels, and like that the solution is to give some perks to people that reserve on your own site with reward cards or similar things, and also expend your own money on advertising instead of letting those platforms profit from you.
      • prostoalex 6y ago
        > That you have your own website , app or accept request by phone doesn’t matter, the customers already have Uber or deliveroo app installed I dunno, one rarely wants just some generic burger/sandwich/pizza/sushi, brand loyalty in restaurant business tends to be strong. I might be in the minority, but I usually start off with the restaurant Web site, and then just end up using whatever takeout/delivery app they link to.