One more thing that I think is very good for a situation like this. They kept it short, to the point. The message couldn't be more clear, and people can get s

One more thing that I think is very good for a situation like this. They kept it short, to the point. The message couldn't be more clear, and people can get suspicious if you're doing PR to clear up a fiasco, but you're rambling. In those situations, it's like you're obfuscating the message to hide the real deal.