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The hotel contact number you got on the website and the receipt goes to a central support run by hotels.com, it doesn't go to the actual hotel. The support can
by user5994461 6y ago
The hotel contact number you got on the website and the receipt goes to a central support run by hotels.com, it doesn't go to the actual hotel.
The support can often sort our issues better than what you could do yourself. They're in a better position to pressure the hotel or rebook you somewhere else nearby.