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Apples and oranges. Hotels.com is a middle-man. When you have a problem with your stay, you talk to the actual hotel, which has its own front desk, customer ser
by dangwu 6y ago
Apples and oranges. Hotels.com is a middle-man. When you have a problem with your stay, you talk to the actual hotel, which has its own front desk, customer service, legal, engineering, business, marketing, blah blah blah, teams.
- kungato 6y agoMy family vacation house which we let got a visitor through hotels.com through expedia and we don't have anything you mentioned. My guess would be whatever something is called be it Hotels or AirBnB they are working with everyone in the business in some capacity
- user5994461 6y agoThe hotel contact number you got on the website and the receipt goes to a central support run by hotels.com, it doesn't go to the actual hotel. The support can often sort our issues better than what you could do yourself. They're in a better position to pressure the hotel or rebook you somewhere else nearby.
- danpalmer 6y agoSame with AirBnB. I’ve never contacted AirBnB support, but typically have 2-3 interactions with the host every time I stay at an AirBnB property. AirBnB are just a middleman.