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I think you are right. At least to a large degree. I will never do business with cloud providers like these, but I know enough people who did and got burned. Th

I think you are right. At least to a large degree. I will never do business with cloud providers like these, but I know enough people who did and got burned. The pattern and results are usually very similar. While involving a different cloud provider, I recently read a long thread from a Amazon (re)seller that got his/her funds frozen. There was a lot of indignation, about how Amazon could treat him/her this way, while he/she was making more than a million dollar each month. Personally, I think that the level of arrogance, self-entitlement and hubris (not just of this seller, but also the fellow sellers chiming in) was the most remarkable about it all. Obviously very opportunistic, but suddenly full of moral judgment when "screwed over" by Amazon. I'm not so sure it's just ignorance of the true risks. The classic tale of "the scorpion and the frog" always comes to mind, when I read stories like these. /m2c

scarface74 6y ago
I have no personal experience on the Amazon retail side, but have you noticed you never here about this poor customer support from AWS or for that matter Azure? As far as even how Amazon treats third party sellers, I’m not saying it’s an excuse, but the seller isn’t the ultimate customer - the buyer is. Amazon is very focused on good customer service for the buyer. Google’s customer support is horrible.
- dijit 6y ago
  Unless you're in an enterprise agreement (which I am), then GCP support is above and beyond- even in one case identifying exactly where some open source code broke and submitting an upstream patch for my specific use-case.
  - scarface74 6y ago
    In contrast, you don’t need an “enterprise agreement” to get great support from AWS. The business level agreement that is $100 a month minimum or 10% of your spend is excellent and affordable for small companies.

scarface74 6y ago

I have no personal experience on the Amazon retail side, but have you noticed you never here about this poor customer support from AWS or for that matter Azure? As far as even how Amazon treats third party sellers, I’m not saying it’s an excuse, but the seller isn’t the ultimate customer - the buyer is. Amazon is very focused on good customer service for the buyer. Google’s customer support is horrible.

dijit 6y ago
Unless you're in an enterprise agreement (which I am), then GCP support is above and beyond- even in one case identifying exactly where some open source code broke and submitting an upstream patch for my specific use-case.
- scarface74 6y ago
  In contrast, you don’t need an “enterprise agreement” to get great support from AWS. The business level agreement that is $100 a month minimum or 10% of your spend is excellent and affordable for small companies.