I have. Multiple times, both for my personal account as well as the accounts of clients that I manage. In fact I just used support yesterday (a Sunday in Fiji,

I have. Multiple times, both for my personal account as well as the accounts of clients that I manage. In fact I just used support yesterday (a Sunday in Fiji, the weekend everywhere) to help migrate a client from Google to a local Google Reseller (so they could get invoiced in the local currency). My total monthly spend with Google (between myself and my clients) is relatively tiny (under $100 USD). In my experience, the support has always been stellar. Starts with chat (which I prefer), but if that isn't enough to resolve the issue, it gets escalated to a higher level and an offer for them to call me. I live in the middle of the Pacific Ocean.